I'm very sorry for the bad shopping experience you had. The package was damaged due to pressure during logistics transportation. Our company has criticized the relevant personnel in charge of logistics. Due to low profits, the value of the goods can only be reduced by $2. We apologize again and hope that you can place another order to give us a chance to make up for it.

In the end, you did not provide strong evidence, but instead slandered us here. We have never seen customers with such bad behavior before 1. The trade model is FCA. We are only responsible for delivering the goods to the domestic warehouse designated by the customer. The warehouse staff confirms that the goods are complete before signing them into the warehouse. We cannot confirm whether the goods are damaged during transportation between the warehouse and the customer's destination. 2. The customer signed for the goods on December 6 after confirming that the goods were not damaged and correct, and then reported the situation of the goods to us 5 days later on December 11. It cannot be proved that the customer did not use the machine within 5 days. The customer must provide the date of December 6 Cargo photos.